Cloud PBX Features

Every number in your 2talk plan can either be a Cloud PBX or a New Zealand Toll Free number. The Cloud PBX system is a feature rich, hosted business phone system that grows and adjusts as your company does. Call management, call centre/reception, faxing, conferencing, account management and custom services and features previously only affordable by large companies are available on all your Cloud PBX numbers as part of your monthly plan fee. There is no additional charge.

DDI numbers are also available for use with an on-premise PBX but these DDI numbers provide limited cloud PBX features and only offer Call Forward Always, Call Forward Unavailable, Call Forward Busy, Call Forward Unreachable and CLI.

Click on the tabs below to see the full list of Cloud PBX features.

One Number

One Number enables you to have up to six VoIP devices or phones registered against a single Cloud PBX number at the same time. When someone rings the Cloud PBX number all phones/devices will ring at the same time.

Locate Me

With Locate Me you can allocate up to five other different numbers to ring simultaneously when someone rings your number, e.g., your home phone, work phone and mobile can all ring simultaneously.

Inbound Trunking

Inbound trunking allows multiple inbound numbers terminate on a single logged-in device. By using this option you can create one or more inbound trunks for your incoming calls.

Outbound Trunking

Outbound trunking allows you to present you caller ID as any number in your account, e.g., the number registered in the white pages.

Do Not Disturb

Automatically forward calls to voicemail or play busy tone if you do not wish to be disturbed.

Voicemail

Access your voicemail five ways – directly from your 2talk telephone number, call your number from an external phone and enter a PIN, via one of the 2talk Voicemail portal numbers, via 2talk Live web portal as a .wav file and as a .wav file attachment to an email sent to your email account.

Call Forward- Unavailable Busy, Always or Unreachable

Call Forward allows you to calls to another number for each condition of being unavailable, busy, unreachable or always. You can then setup specific call forwarding rules based on the Geographical location of the caller. All forwarding rules can be implemented by a default or user defined schedule.

Presence and Busy Lamp Field

With phones that support BLF you can see who is busy (on a call), pick up an incoming call on another number by pressing the BLF key, transfer calls to another number via the BLF key or set speed dial against available BLF keys.

Call Recording

Call recording options allow for all your inbound and outbound calls to be automatically recorded or not. Ad hoc recording is also available.

Extension Dialling

A short extension number for each line on your account can be quickly set up to facilitate the dialling of internal numbers and transfers.

Geographic Routing

Geographic Routing allows you to setup specific call forwarding rules based on the New Zealand and Australian Geographical location of the caller. The filters can be crude as North Island, South Island, Australia, All mobiles, to more granular calling region area codes, through to fine grained major exchange local calling regions such as Auckland, Sydney, Dunedin, through to small local calling regions such as Alexandra, Broken Hill and Taupo.

Call Transfer

During a call you can transfer the other person to a new number an attended or a blind transfer.

Call Parking

Allows a call to be parked and picked up on another phone. Can be used in association with paging, e.g., “John Smith, call for you on 700”.

Call Screening

Choose whether to screen all or just anonymous incoming calls. You can select a time schedule to be associated with call screening.

Caller ID Rejection

Reject anonymous calls, create a blacklist of numbers to be rejected, reject all NZ mobile calls.

Pin Code Authorisation

Use a PIN to manage access to all, toll, NZ mobile and overseas, overseas excluding Australia or expensive overseas location outbound calls.

Call Pickup

The call pickup service allows you to remotely pick up an incoming call to another phone in your group or account.

Alternate Caller ID

By default the caller ID you present to other people will be your normal number. Alternate Caller ID lets you present a different Caller ID on outbound calls to the PSTN, so long as this number is either on your account or we have verified that you are the owner of the number you wish to present.

Speed Dial

You can program eight speed dial numbers and quickly make calls by entering a single digit. Digital IP phones and sidecars allow many more speed dials and directories to be added to your phone system.

Dial by Name

Enter alpha keys on the keypad to dial a caller in your contact list.

Hunt Groups

Cloud PBX provides a simple linear hunt group service. The service allows you to distribute phone calls from a single telephone number to a group of up to 10 phone lines. You can decide if you want the hunt group to be enabled at all times or on specific days and times (such as outside of work hours). The service also allows you to set how long to wait before moving to the next number in the hunt group and whether to follow normal call logic or send calls to voicemail on no answer from the Hunt Group lines.

Call Queuing

Call queuing send callers to a call queue while your agents are busy. The feature can be enabled by default or by a user defined schedule. Queuing strategies (Ring All, Round Robin, Least Recent, Fewest Calls, Random and Round Robin with memory) can be further enhanced by a set of modifiers (Maximum Queue Length, Agent Timeout, Retry timer, Wrap-up Time, Queue Position Announcement, Periodic Announcement Frequency, and Queue Timeout.

Auto Attendant

The Cloud PBX provides all users with a simple auto-attendant service. The service allows you to record your own menu prompts giving available options for callers or upload professionally recorded messages. You can then decide which digits divert to which phone numbers and if you want the menu to be played at all times or on specific days and times (such as outside of work hours). The service also allows you to set how long to wait for a response from callers, how many times to replay your menu options and whether to forward on as normal to your 2talk number following the menu timeout or invalid digit entry.

Reception Console

A web based reception console shows the state of all lines, inbound and outbound calls and the calling/called number and duration of the last call on each line.

Fax to Email

Faxes can be sent and received as .tiff or .pdf files. This allows faxes to then be easily distributed to multiple email addresses and filed in matter management systems without having to scan the received fax.

Fax Machine

With an ATA (analogue telephone adapter) you can connect your current fax machine. If your fax machine is offline or unavailable incoming faxes will be sent to email.

Audio Conferencing

Any Cloud PBX number on your account can be a conference room. To join a conference callers simply dial the assigned conference number (PIN access is optional). By default each conference is recorded for playback later.

Conference controls include:

Mute/Unmute self
Lock/Unlock room to block new entrants (Supervisors only)
Eject last user who entered conference (Supervisors only)
Decrease conference volume
Increase conference volume
Decrease your own volume
Increase your own volume

Web Conferencing

Web Conferencing is included with every Cloud PBX line. It is the easy way to collaborate with your team, suppliers and customers. Share documents (.pdf and any office document), webcam video, chat, audio and your desktop for PowerPoint presentations, etc., with conference participants via your web browser without having to download any applications.

Once the screen opens edit your conference room settings as required, naming your meeting room and customizing the welcome message participants receive when they join your conference. You can also choose to add Moderator and Guest PINs for security.

Web Based Management

Manage your phone and fax features, check call logs, check voicemail online, purchase and mange services in your own web portal.

Real Time Provisioning and Ordering

You can provision and order (add, change, delete) numbers and services in real time within your web portal. Add a new number and it is available right away. No longer need a number, then delete right now. Ideal for pop up business situations or ad hoc requirements.

Call Data Records

Real time call data records are available from your web portal.

Use SMS to Manage Cloud PBX Features

You can use SMS messages to get your account balance and manage Don Not Disturb, Call Forwarding and Locate Me by Cloud PBX number.

Caller Tunes

Select one of our sounds or upload one of your own songs and customize your caller tune. When people call instead of hearing the standard “ring ring” they hear a song or sound of your choice.

Music on Hold

Like the idea of music on hold? Entertain your callers with your own music on hold selection. Change your song daily or play the same tune each day.

Remote Dialtone and Callback

No matter where you are, make and receive calls on your Cloud PBX number. Call out from your Cloud PBX number from a phone number listed for Remote Dialtone. Or call your Cloud PBX number from a phone number listed for Remote Callback, hang up and your Cloud PBX number will call you back and let you make an outbound call.

Video Calling

With H.263 and H.264 video codecs you can make and receive video calls using softphones in your computer or smartphone. The person you are calling needs to have a 2talk VoIP account and video calling enabled.

Time Schedules

On each Cloud PBX line you can choose between three time schedules (one of which is user defined) to schedule services such as Locate Me, Call Forwarding and Call Queuing.

Send SMS Messages to Mobile Phones

From your email you can send SMS messages to mobile phones.